Web Hosting Help
Questions
- What FTP upload address should I be using?
- Can I run scripts and databases on Standard Hosting?
- What is the address of the web space that comes free with my dialup or ADSL account?
- What file types can Highway 1 support?
- Do you run non-standard components? Can I find out the versions?
- Where can I find my web statistics?
- Can I install my own third party applications?
- How can I put a form on my web page and have the results emailed to me?
- Where can I find my personal web space that came with my DSL connection?
- How do I upload files to Highway 1?
- How do I log into my CPANEL or PLESK administration area?
- My current website does not have the new CPANEL or PLESK administrator interface. Can I get access to this?
- Highway 1 provides my Domain Delegation / Domain Parking, where do adminster this from?
- I've received an email from domains@highway1.com.au asking if I want to renew my domain, is this legitimate?
What FTP upload address should I be using?
The hosting FTP server name is : upload.highway1.com.au
Can I run scripts and databases on Standard Hosting?
Yes, you can run PHP and HTML.
What is the address of the web space that comes free with my dialup or ADSL account?
Please contact Highway 1 to setup your personal website space. When setup it will be available at http://users.highway1.com.au/~username (Where "username" is replaced by your specific username)
What file types can Highway 1 support?
html, shtml, cgi, php, asp and .aspx
Do you run non-standard components? Can I find out the versions?
Yes, we run the following additional components for Pro-Windows customers:
- Persits Software AspEmail 5.0.0.5
- ActivePerl 5.8.8 build 822
- Persits Software AspJpeg 2.0.0.0
- Persits Software Aspupload 3.0.0.6
- Subsystem for Unix-Based Applications
- PR-Tracker 5.10
Please contact our office to query what components operate on our Unix systems.
Where can I find my web statistics?
Web statistics generated by AWSTATS can now be found as a subdirectory under your domain or in your CPANEL/PLESK Admin Area. For example:
www.acme.com.au/webstats/
If your domain does not have the "/webstats/" folder configured or you do not have a username and password to access this area please contact support@highway1.com.au.
As an anternative we recommend you set up a FREE Google Analytics account which provides excellent web statistics reporting.
Can I install my own third party applications?
Yes but only on CPANEL hosted websites. For more complex configrations we recommend a co-located or virtual server from ZettaGrid for this purpose.
How can I put a form on my web page and have the results emailed to me?
Please see our Form Mail Support page for help on how to put a form on your Highway 1 hosted website.
Where can I find my personal web space that came with my DSL connection?
If you would like to take advantage of the personal web space feature of your DSL plan please contact our Service Desk to setup your web account.
How do I upload files to Highway 1?
These instructions assume you have Windows 2000/ME/XP or Vista. We recommend using FileZilla to transfer files.
- Download FileZilla (FTP)
- Run (double click on the downloaded file) to install the application
- Click "I Agree"
- Click Next
- Click Next (Components)
- Click Next (Location)
- Click Install
- Click Finish
- Run FileZilla
- Click "File" then "Site Manager"
- Click "New Site" Button
- Type upload.highway1.com.au (In the My Site list)
- Enter the following information in the General Tab
- Host : upload.highway1.com.au
- Server Type : FTP - File Transfer Protocol
- Logon Type: normal
- User: [your username]
- Password: [your password]
- Click Connect
- The program will now connect to the upload server.
- The two windows now show files on your pc and the web server. You can navigate the folders on each and drag and drop files from one to the other to upload and download files.
- Once you have finished you can close FileZilla.
- Your files will now be uploaded to the web server.
How do I log into my CPANEL or PLESK administration area?
When your account was created on these systems you would have been sent an email with your own custom login link. If you are unable to find this email please contact our service desk team.
My current website does not have the new CPANEL or PLESK administrator interface. Can I get access to this?
Yes (in most cases), please contact our service desk team.
Highway 1 provides my Domain Delegation / Domain Parking, where do adminster this from?
Please log into the Secure DNS Admin Tool. If you do not have a login please contact our service desk team.
I've received an email from domains@highway1.com.au asking if I want to renew my domain, is this legitimate?
Yes, Highway 1 has introduced an automated domain renewal system. You will receive an email like the following:
Dear Jon Citizen,
This is a courtesy reminder to inform you that according to our records, the domain name joncitizen.com.au that you are responsible for expires in 60 days (Oct. 18, 2011).
Please click the following link and let us know if you want to renew this domain or let it expire.
https://domain-renew.highway1.com.au/renew/email/9c096fcd-5818-424b-9cd5-a64dd6229574aa/joncitizen.com.au
If you fail to renew your domain before Oct. 18, 2011 your domain name and any services that use this domain name (such as your website or email services) will cease to work.
Please feel free to contact Highway 1 on the information below should you require further assistance.
Highway 1 Internet Solutions (Including Global Dial, Apiix, EON, Nerdnet and Worldwide Internet)
Phone 1300 139 550
Fax 1300 794 469
www.highway1.com.au